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Protecting enterprise working is crucial to sustaining worker productiveness. Some IT groups just like the added assurance of Chrome assist to assist sort out surprising points and keep away from potential downtime. Within the occasion of a difficulty, our browser consultants might help troubleshoot on-line or over the cellphone and get your group again up and working, it doesn’t matter what time of day it’s.
With Chrome, you might have a wide range of assist choices for your small business. We’ve put collectively a listing of those beneath in addition to detailed easy methods to begin opening tickets at present.
Understanding your assist choices
With the various assist choices obtainable, IT groups can select the one which’s proper for his or her group.
For starters, many organizations desire to handle their Chrome deployment utilizing our available on-line assets. Our Assist Middle hosts articles on a wide range of matters with detailed info and step-by-step directions for easy methods to deploy and handle Chrome in enterprise environments. There’s additionally a web-based group the place admins can publish questions for different Chrome admins and Google groups to troubleshoot points or study finest practices. Nevertheless, some firms need direct entry to Chrome consultants, and we have now you coated.
Many enterprises have already got entry to Chrome’s assist group included of their current agreements with Google. Clients obtain Chrome assist for his or her total group if they’ve any of the next:
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100 or extra Chrome Enterprise Improve licenses throughout Chrome OS or Chrome OS Flex
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100 or extra Google Workspace licenses
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Google Cloud Platform Enhanced or Premium assist
In case you’re searching for another choice, we additionally provide standalone Chrome Browser Enterprise Help. This feature is priced per person or via a website license and requires a minimal quantity of 1,000 licenses. In case you’re enthusiastic about studying extra about this feature, contact us.
Position entry
Earlier than making a assist ticket, guarantee that you’ve got the suitable function entry stage required to obtain assist.
As a Chrome Enterprise Improve or Google Workspace buyer, you might must have Tremendous Admin entry or have your Tremendous Admin create this function for you. To create the admin function entry, have your tremendous admin navigate to Account>Admin Roles and click on Create new function. Test the field beneath the Safety part that claims “Help” and click on the save button.
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