May 30, 2024


Synthetic intelligence (AI) remained within the highlight during the last yr, because the hole continued to develop between organizations that merely possess knowledge and people that may use knowledge to leverage the facility of AI to generate actionable insights or enhance buyer experiences. 

At Google Cloud, serving to you flip AI investments into real-world outcomes is one among our foremost targets—and we saved our foot on the fuel in 2021, launching quite a lot of new options, analysis, and tutorials. However don’t fret if you happen to may need missed something alongside the best way. Whether or not you’re a seasoned knowledge scientist or somebody trying to resolve issues with AI for the primary time, Google Cloud affords platforms, instruments, and finest practices for all ranges of experience—and to shut out the yr, we’ve collected a few of our prime 2021 AI weblog posts that can assist you kick off 2022 on the appropriate foot.  

Vertex AI: one platform for all of your ML instruments

Unveiled in Might, Vertex AI was one among our most important AI bulletins of the yr. A managed machine studying (ML) platform, Vertex AI helps your knowledge groups extra shortly constructing, deploying and sustaining ML fashions. In comparison with competing platforms, it requires nearly 80% fewer strains of code to coach a mannequin, serving to your group to implement Machine Studying Operations (MLOps) throughout all ranges of experience. Whether or not you’re newly adopting Vertex AI in 2022 or have been utilizing it for months, listed here are quite a lot of articles that can assist you take full benefit of its highly effective function: 

CCAI: reimagining buyer experiences with the facility of AI

Google Cloud’s Contact Middle AI (CCAI) platforms make ML-powered language fashions extra accessible and impactful by serving to even corporations with restricted AI experience to uncover insights in buyer and companion interactions, and deploy digital brokers that may chat naturally with clients.

CCAI is constructed particularly to assist name facilities ship wonderful customer support on demand, even when human brokers are unavailable, and we added highly effective new options all year long, together with Speaker ID, which lets clients authenticate themselves with only a few spoken phrases; Agent Help, which offers human brokers with steady perception into buyer intent throughout calls and chats; and CCAI Insights, which makes use of AI to mine uncooked contact heart interactions for insights, no matter whether or not the information originated with a digital or human agent. 

To be taught extra about how clients are leveraging CCAI, don’t miss our publish about HSBC’s use of Dialogflow, part of CCAI, to ease the decision burden on its coverage consultants. 

DocAI: unlocking the worth in unstructured knowledge 

Our Doc AI (DocAI) platform eliminates the guesswork and guide labor concerned with doc processing, serving to your groups to raised perceive the information captured in paperwork and to streamline workflows. So your corporation can transfer even quicker from implementation to worth, we’ve launched use case-specific additions to the platform, together with Lending DocAI, Procurement DocAI, and Contract DocAI. To dive into how our clients are placing DocAI options to work, make sure to take a look at these articles: 

Trade options: smarter determination making, from retail to manufacturing 

Delivering the appropriate data to clients in the appropriate context is essential, so we’re happy to see the good outcomes that retail clients like IKEA and Bazaarvoice have loved with our Suggestions AI options, reaching 30% and 60% will increase in click-through charges, respectively. We printed a number of blogs in 2021 that can assist you do extra with this answer, together with: 

Along with our use case-oriented DocAI options and our Suggestions AI work with retailers, we’ve additionally been digging into different particular industries and challenges, highlighted by the next:

Translation: buyer connections with out language boundaries

Translation is likely one of the quickest rising AI use instances, and we rolled out a variety of function updates that can assist you join with clients, highlighted by the flexibility to translate enterprise paperwork throughout greater than 100 languages. If quicker translation workflows are amongst your 2022 resolutions, don’t miss our publish about finest practices for translating web sites with Translation API or our article about how the town of San Jose makes use of AI translation to make sure essential providers attain the neighborhood. 

We’re simply getting began: coaching and recognition 

At Google Cloud, we see AI persevering with to impression enterprise and persevering with to change into simpler to implement and leverage—so the previous 2021 are simply the tip of the iceberg. We’re wanting ahead to serving to your group do much more with AI in 2022, however within the meantime, here’s a assortment of blogs highlighting a few of our extra analysis, suggestions, and plaudits, in addition to coaching sources that can assist you do extra with AI, quicker: 


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