May 25, 2024


“My Advancing Reliability collection has explored many initiatives we’ve put in place to enhance the reliability of the Azure platform. At the moment, I’d wish to discover our cloud provide chain, as a resilient hardware infrastructure is crucial to supply dependable capability to our clients reliably. Our provide chain is tough at work to ship that infrastructure every single day, so I’ve requested Company Vice President of our Cloud Provide Chain, Cliff Henson, to share how we’re strengthening our provide chain resiliency and sharpening our aggressive benefit by means of provide chain innovation.”—Mark Russinovich, CTO, Azure


Microsoft’s cloud provide chain is crucial to ship the infrastructure—servers, storage, and networking gear—that allows cloud reliability and development. Our imaginative and prescient is for cloud capability to be obtainable like a utility in order that clients can seamlessly flip it on when and the place they want it. With the Microsoft Cloud powering every part from mission-critical enterprise functions, governments, life and security providers, monetary providers and far more, it is essential that clients are in a position to scale out once they want it – even with unplanned spikes in demand. To ship this expertise, a resilient, predictable and agile provide chain is essential.

Our cloud is rising quick, and we’ll be including 50 to 100 new datacenters annually for the foreseeable future to the 200 plus datacenters we at present have in operation throughout 34 nations.   Extra areas have been introduced final 12 months than any time beforehand. The availability chain helps the dimensions of this development by means of an end-to-end worth chain of actions. We plan the merchandise, supply the supplies, construct the merchandise, ship and set up them within the datacenters, handle the shopper capability expertise, and eventually service and decommission the hardware at finish of life. Methods and information hyperlink the processes so that every exercise informs the subsequent.

Image shows arrows in a circle with steps in the supply chain process including plan, source, make, deliver, manage, service and decom. In the center of the circle is the word “capacity,” since each activity supports delivering capacity to customers. Underneath the circle is a box that says “systems and data enable end-to-end value chain of activities.” Together each activity in the circle informs the next to deliver continuous improvement.

How Microsoft is dealing with provide chain disruptions

The pandemic has disrupted provide chains globally, throughout many industries. We plan for the surprising, and but the pandemic created dramatic adjustments in demand and provide that we proceed to study and develop from. These adjustments have required us to reply with agility. Listed here are some methods the cloud provide chain is constructing on classes discovered over the previous 12 months to strengthen our resiliency and mitigate dangers:

  • Finish-to-end visibility: Close to real-time visibility to produce, stock and manufacturing facility standing aligned with demand is key to managing provide disruptions and responding to exceptions. We’re investing on this space and launched a “management tower” initiative leveraging Azure and associate providers to allow elevated visibility and digitally remodel our provide chain. Our management tower functionality is predicated on a unified information mannequin constructed on prime of a digital twin of our prolonged provide chain that can give us finer-grained management over operations. We’ll see extra progress on this space over the subsequent 12 months.
  • Bettering lead time for servers: The Azure buyer expertise is a core precedence. With a purpose to keep the very best buyer expertise whereas responding to growing demand, we have improved lead instances for constructing, delivering, and bringing new server capability dwell in our datacenters. We now have improved these instances by 70 % by automating, accelerating, and eradicating processes out of the crucial path. As well as, we shifted our success mannequin from build-to-order to build-to-stock for high-volume merchandise. With quick lead instances, we will reply to buyer demand shortly and with agility.
  • Elevated provider diversification: Over the previous 12 months, we have now diversified our provide chain—as an alternative of sourcing key subassemblies from one nation, we have now diversified our sources to over 5 nations. This enhances Azure provide chain resiliency to supply secure providers to clients throughout unexpected circumstances such because the pandemic, pure disasters, or commerce challenges.
  • Clever buffering: We now have prime information scientists and software program engineers at Microsoft who’ve helped us develop an clever buffering mannequin, which has allowed us to “shift left” within the provide chain course of. This implies we feature buffer (stock) in additional agile or uncooked elements fairly than completed items to provide us extra flexibility to reply to what we’d like within the datacenters. This has enabled us to raised shield our enterprise from demand surges and provide disruptions.

By making use of all of those classes during the last 12 months and a half, we’ve come a great distance in strengthening our resiliency to raised reply to produce or demand volatility, in flip  bettering capability success success on our platform and advancing reliability for our clients.

What makes the Microsoft cloud provide chain completely different?

Along with our provide chain resilience, Microsoft’s cloud provide chain has distinctive options that improve our aggressive benefit and our buyer expertise.


Microsoft has made daring sustainability commitments to be carbon destructive, zero waste, and water optimistic by 2030. The availability chain performs a significant position in serving to the corporate obtain these objectives. To realize our zero waste targets, we’re constructing Round Facilities, that are services that reuse and repurpose servers and hardware which are being decommissioned. We now have one Round Middle in operation, are at present constructing one other, and have 9 extra on the roadmap. Our Round Facilities use clever routing to course of and decommission belongings on web site, maximizing sustainability and worth return. We count on the Microsoft Round Facilities to extend the reuse of our servers and elements by as much as 90 % by 2025.

To help our carbon-negative objectives, we’ve launched the Sustainability Calculator to allow our clients in addition to Microsoft to have transparency into carbon emissions of cloud utilization. We’re additionally critical about carbon accounting to measure and monitor throughout organizational, course of, and product pathways. Each technique we create is third-party verified and shared publicly.


We search to be an innovation engine that pushes the provision chain business ahead. We’re investing in our resolution science to leverage machine studying, optimization algorithms, synthetic intelligence, and digital twins for provide chain so we will make sooner, smarter selections. Our management tower will make it potential to handle all these processes end-to-end.

We’ve additionally developed a blockchain-based resolution for provide chain to enhance traceability and create belief in information throughout our provider companions by digitizing gadgets in a shared information construction. We gained the Gartner Energy of the Career Award for Provide Chain Breakthrough of the Yr for our blockchain expertise. We’re excited to be at present in manufacturing with SSD and DRAM and increasing to the complete high-value commodities provider base. Sooner or later, the expertise will allow traceability all the best way from mine to datacenter and past into recycling, reuse, and disposition.


We wish Azure to be referred to as essentially the most trusted cloud on the planet. This consists of buyer belief in Azure as a platform and in Microsoft as a associate of their success. Incomes that belief requires two capabilities—safety and resilience. We’ve put in place the Azure Safety and Resiliency Structure (ASRA) as an method to drive safety and resiliency constantly and comprehensively all through the lifecycle of Azure hardware, programs, infrastructure, and provide base.

Microsoft spends $1 billion a 12 months on safety, and our hardware and datacenters are designed with safety prime of thoughts. Microsoft is main the best way in confidential computing, deploying hardware that’s bodily and logically remoted from somebody that has entry to the server whereas it’s working.

Lastly, we’re constructing transparency into our provide chain in order that we all know we’re sourcing ethically and are accountable companions alongside every step of the best way. This consists of danger administration, anti-bribery and anti-corruption, human and labor rights, well being and security, and extra.


Our power is in our individuals, and we need to be referred to as a expertise vacation spot. At Microsoft we count on every of us to play a task in creating an inclusive setting the place individuals of various backgrounds carry all of who they’re to our work. Totally different views assist us obtain extra and inclusive considering drives our innovation.
We’re additionally investing in our individuals and capabilities by means of a brand new initiative referred to as Provide Chain Academy, which develops our muscle round provide chain excellence by providing on-line programs on provide chain finest practices and disciplines.

It’s all about our clients

On the finish of the day, every part we do comes again to offering the very best expertise for our clients. By investing in our agility, resiliency, innovation, safety, and expertise, we’re constructing a world-class provide chain that can make Azure essentially the most dependable and trusted cloud platform. We’re grateful to all our companions, suppliers, and clients who’ve joined us on this journey as we energy the world’s computer systems and empower each individual and group on the planet to attain extra.

Should you’d wish to study extra about how our provide chain responded to COVID and delivers capability for our clients, watch my current hearth chat with the Microsoft U.S. manufacturing workforce:


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