May 21, 2024


The final 12 months have been busy for us at Google Cloud. Our clients instructed us they needed to have extra help as they continued to scale their companies on our world infrastructure. So, we overhauled our Voice of the Buyer Applications, expanded our Buyer Advisory Boards, and launched a brand-new, independently run Google Cloud buyer neighborhood (C2C). We additionally rolled out Occasion Administration Companies for retailers and different companies coping with peak site visitors hundreds—and launched new Compliance and Safety Assessments and Assured Workloads to make it simpler for purchasers in regulated industries to configure their cloud environments.

Immediately, we’re elevating the bar even additional with the launch of Mission Vital Companies (MCS) for GCP. It’s no secret that, for purchasers in probably the most demanding of enterprise environments, even a minute of downtime can imply hundreds of thousands of dollars of misplaced income. Capital markets companies depend on algorithmic trades that happen inside milliseconds; telecommunications companies want to make sure calls are routed shortly to name facilities world wide; and even fashionable procuring apps can lose shoppers for all times if their on-line experiences are damaged. The cloud applied sciences and architectures underpinning these experiences are important to making sure long-term survival—and long-term success.

MCS for Google Cloud is a brand new service obtainable for buy by Premium Assist clients. In contrast to many premium companies out there that offload the complete burden of mission-critical help to the cloud vendor, MCS is a consultative providing wherein we companion with you on a journey towards readiness. And what makes MCS actually distinctive is that it’s constructed on the identical methodologies we use in help of our personal Google Cloud infrastructure, together with a set of core ideas and strategies that our Web site Reliability Engineering (SRE) groups have developed over the previous 20 years. 

How Mission Vital Companies works

When rolling out MCS at your group, we companion with you on a step-by-step course of by means of evaluation, remediation, and onboarding, the place we convey your structure, management, observability and measurement into Google-standard Mission Vital Operations mode. For instance, through the evaluation part, we’ll ask questions reminiscent of:

  • Structure—Is your structure designed with resiliency in thoughts? 

  • Management—Do you will have the proper steadiness of management and agility in working your mission-critical setting? 

  • Observability—Are you instrumenting the proper monitoring programs and indicators?

  • Measurement—How are you setting and elevating service-level aims to enhance your most important purposes and companies?

After all, when you’ve engaged with our MCS staff, we’re there that can assist you drive steady enchancment of your setting by means of our biannual tune-ups, structure critiques, and different ongoing check-ins. Our highest tier of engineers could have deep familiarity along with your workloads, permitting us to watch, stop, and mitigate impacts shortly, delivering the quickest response within the trade. For instance, when you’ve got any issues–24-hours-a-day, seven-days-a-week–we’ll spin up a dwell, struggle room with our consultants inside 5 minutes.

HSBC, one of many world’s largest banking and monetary companies organizations with greater than 40 million clients globally, is utilizing MCS for GCP to supply a superior expertise and uptime for enterprise banking clients utilizing its HSBC Kinetic service. Kinetic is an app-based banking resolution that provides a full suite of banking companies, together with direct debits, cashflow administration, integration into third-party accounting companies, and extra.

“HSBC Kinetic is reworking digital enterprise banking and the client expertise. We’re excited to make use of Mission Vital Companies from Google Cloud, which provides expedited GCP technical staff engagement and steady enchancment. The collaboration with Google Cloud helped us to develop confidence and guarantee our new HSBC Kinetic service for enterprise banking clients is a hit,” mentioned Paul Frost, HSBC Chief Architect, Wholesale Banking Expertise 

We’re dedicated to delivering enterprise-ready companies to fulfill your mission important wants—whether or not it’s a global-scale launch, guaranteeing Black Friday and Cyber Monday goes off with no hitch, or delivering public companies to residents in occasions of disaster. MCS is obtainable now for GCP clients who subscribe to Premium Assist, have the minimal advisable Technical Account Supervisor protection, and have certified mission-critical environments. Please join along with your Google Cloud gross sales consultant to be taught extra.


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