This submit was co-authored by Gregory Moore, M.D., Ph.D., CVP for Microsoft Well being Subsequent.
For the reason that begin of the pandemic, Microsoft Healthcare Bot has been at the vanguard of serving to organizations be extra agile with affected person engagement. The U.S. Facilities for Illness Management (CDC), Walgreens, Premera, and Windfall are just some of the various organizations which are leveraging Microsoft Healthcare Bot to create bots to triage signs, reply lab and COVID-related questions, find close by clinics, and extra. Over the past yr, the Healthcare Bot has been used to construct hundreds of bots and ship near 1 billion messages to over 80 million folks worldwide, spanning 25 nations.
At present we’re saying that the Microsoft Healthcare Bot service is shifting to Azure, additional empowering organizations to profit from Azure’s enhanced tooling, safety, and compliance choices. Prospects will be capable to seamlessly migrate from Microsoft Healthcare Bot to Azure Well being Bot with a number of easy steps and no downtime. Moreover, we proceed to carry new capabilities to Azure Well being Bot, reminiscent of new templates for checking eligibility for COVID-19 vaccines and offering solutions to associated questions.
Azure Well being Bot empowers builders in healthcare organizations to construct and deploy AI-powered, compliant, conversational healthcare experiences at scale. It combines built-in medical databases with pure language capabilities to grasp scientific terminology and might be simply custom-made to assist scientific and operational use circumstances. The service permits prospects’ compliance with trade necessities together with HIPAA.
As a local Azure service, Azure Well being Bot advantages from Azure’s safety investments in addition to probably the most complete compliance protection of any cloud service supplier. Now prospects can use normal Azure administration instruments that they’re aware of and depend on the 99.9 p.c SLA dedication. Whereas at present out there in two areas (East US and West Europe), it should broaden availability to eight areas over the approaching months.
With this transfer to Azure, we’re making it simpler than ever earlier than to construct bots for healthcare-specific eventualities. Our prospects have been utilizing Microsoft Healthcare Bot to drive affected person engagement in quite a lot of use circumstances and we’re excited to see additional innovation.
“As a part of our Nicely-Being Initiative, we created the Stress Self-Evaluation software utilizing the Azure Well being Bot.This software provides an nameless method for nurses to verify on themselves and obtain steering to safeguard their well-being. The bot helps nurses uncover and make use of quite a lot of evidence-based methods to construct power and keep well being, like peer assist, guided leisure, apps with well-being instruments, and webinars.” —Kate Decide, Govt Director, American Nurses Basis
“We didn’t wish to construct from scratch, however we needed a sturdy, scalable platform, that was extremely safe. The well being bot, inbuilt partnership with Microsoft, began dealing with 30,000 enquiries a day inside a number of weeks of first getting up and working.” —Fran Thompson, Interim Chief Data Officer, Well being Service Govt (HSE) Eire
If you’re an present buyer of Microsoft Healthcare Bot, you possibly can simply migrate to Azure Well being Bot in a couple of minutes with no downtime. Whereas we extremely encourage you emigrate to Azure Well being Bot for the most effective expertise, we’ll proceed to assist your present service at the very least for the approaching 12 months.