In the present day, we’re asserting the overall availability of AWS Help in Korean as your most popular language, along with English, Japanese, and Chinese language.
Because the variety of prospects talking Korean grows, AWS Help is invested in offering the very best help expertise doable. Now you can talk with AWS Help engineers and brokers in Korean while you create a help case on the AWS Help Heart.
Now all prospects can obtain account and billing help in Korean by electronic mail, telephone, and stay chat at no extra value through the supported hours. Per your Help plan, prospects subscribed to Enterprise, Enterprise On-Ramp, or Enterprise Help plans can obtain customized technical help 24 hours a day and seven days every week in Korean. Clients subscribed to the Developer Help plan can obtain technical help throughout enterprise hours usually outlined as 9:00 AM to six:00 PM within the buyer nation as set in My Account console, excluding holidays and weekends. These instances might range in international locations with a number of time zones.
We additionally added the localized person interface of the AWS Help Heart in Korean, along with Japanese and Chinese language. AWS Help Heart will likely be displayed within the language you choose from the dropdown of accessible languages in Unified Settings of your AWS Account.
Here’s a new AWS Help Heart web page in Korean:
It’s also possible to entry customer support, AWS documentation, technical papers, and help boards in Korean.
Getting Began with Your Supported Language in AWS Help
To get began with AWS Help in your supported language, create a Help case in AWS Help Heart. Within the last step in making a Help case, you may select a supported language, similar to English, Chinese language (中文), Korean (한국어), or Japanese (日本語) as your Most well-liked contact language.
Once you select Korean, the custom-made contact choices will likely be proven by your help plan.
For instance, within the case of Primary Help plan prospects, you may select Internet to get help by way of electronic mail, Telephone, or Reside Chat when accessible. AWS prospects with account and billing inquiries can obtain help in Korean from our customer support representatives with proficiency in Korean at no extra value throughout enterprise hours outlined as 09:00 AM to 06:00 PM Korean Customary Time (GMT+9), excluding holidays and weekends.
In the event you get technical help per your Help plan, it’s possible you’ll select Internet, Telephone, or Reside Chat relying in your Help plan to get in contact with help workers with proficiency in Korean, along with English, Japanese, and Chinese language.
Here’s a display in Korean to get technical help within the Enterprise Help plan:
Once you create a help case in your most popular language, the case will likely be routed to help workers with proficiency within the language indicated in your most popular language choice. To be taught extra, see Getting began with AWS Help within the AWS documentation.
Now Out there
AWS Help in Korean is now accessible at this time, along with English, Japanese, and Chinese language. Give it a strive, be taught extra about AWS Help, and ship suggestions to your traditional AWS Help contacts.
This text was translated into Korean (한국어) within the AWS Korea Weblog.